Fees & Limits

Fees

Fees should be read in conjunction to our terms and conditions to understand how and when they are applied.

General Fees

We aim make crypto as easy as possible. The price you see is the price you pay - we don't add hidden fees at checkout!

	Fee	Notes
Buy Crypto (website)	No Fee	Price displayed is price you pay.
Sell Crypto (website)	No Fee	Price displayed is the price you receive.
OTC Desk (Buy/Sell any crypto)	POE	Minimum £10k (£50k for currencies listed on main website)
Deposit GBP (pounds) to Solidi	FREE	There is no charge for sending in pounds/£/GBP
Withdraw GBP (pounds) from Solidi	£0.50
Deposit Crypto	No fee
Withdraw Crypto	variable	See table below
Cold Storage (BTC)	Free	All customer funds are held in cold storage, free of charge.

Deposit & Withdraw Fees

We aim is to make crypto as affordable as possible. Where possible for crypto currencies which support multiple receipients (e.g. Bitcoin, Litecoin) we offer multiple withdraw speeds with varying costs.

Crypto	Deposit	Withdraw
Bitcoin (BTC)	Free	Low Cost - Free Fast - 0.00001500 BTC Immediate - 0.00005000 BTC
Ethereum (ETH)	Free	Immediate - 0.00000790 ETH
Litecoin (LTC)	Free	Low Cost - Free Fast - 0.00010000 LTC Immediate - 0.00050000 LTC
Ripple (XRP)	Free	Immediate - 0.02000000 XRP

* Low cost and fast withdrawals are where possible sent at the same time as Immediate Withdrawals and so will usually be sent long before the maximum time to send.

Optional Services

Solidi provides the best service in the industry through our completely automated system. When issues arise, we provide support by email and also we are one of the few companies to provide telephone support.

To ensure we can deliver the best pricing and support to all of our customers, we have made some of our optional services chargeable.

Service	Fee	Notes
Fixing Incorrect Reference (*)	£ 5	Manually process a payment sent with incorrect/missing reference.
Process payment sent with wrong beneficary account name (*)	£ 10 (£15)	Liaise with originating bank/crypto exchange to have payment processed (or returned).
Process FIAT payment sent from third party	£ 15	Correctly process payment sent from an account which is not in customers name - e.g. a friends account, parents account etc.
Process FPS Chargeback	£ 100	Liaise with banks to handle FPS chargeback.
Amalgamate Duplicate Solidi Account (*)	£ 15	Close and transfer balances of a duplicate account into a single Solidi account.
Return FIAT/Crypto Payment	£ 15 (+ any crypto network fees)	Return an incorrect payment to the origin account.
Return closed account balance	£ 0	No charge to return to funding account
Return closed account balance (different to funding account)	£ 30	Return balance of closed Solidi account to a different account (in customers name). Customer must provide proof that account is in their name.
Refund Purchase	£ 15 + FX costs	Process a refund for incorrect purchase.
Statement	£ 0	Contact support to request a statement
Statement (closed account)	£ 15	Contact support to request a statement

Please note that fees above are per incident. Services marked with an asterisk are not usually charged for on the first use. 99% of Solidi's customers use our system without needing support - we provide most support free of charge. A small set of customers do frequently require additional manual processing of their purchases and so we now charge for these additional "value add" services.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.