Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

Fees 

Fees should be read in conjunction to our terms and conditions to understand how and when they are applied.

General Fees 

We aim make crypto as easy as possible. The price you see is the price you pay - we don't add hidden fees at checkout!

Fee Notes
Buy Crypto (website) No Fee Price displayed is price you pay.
Sell Crypto (website) No Fee Price displayed is the price you receive.
OTC Desk (Buy/Sell any crypto) POE Minimum £10k (£50k for currencies listed on main website)
Deposit GBP (pounds) to Solidi FREE There is no charge for sending in pounds/£/GBP
Withdraw GBP (pounds) from Solidi £0.50
Deposit Crypto No fee
Withdraw Crypto variable See table below
Cold Storage (BTC) Free All customer funds are held in cold storage, free of charge.

Deposit & Withdraw Fees 

We aim is to make crypto as affordable as possible. Where possible for crypto currencies which support multiple receipients (e.g. Bitcoin, Litecoin) we offer multiple withdraw speeds with varying costs.

Crypto Deposit Withdraw
Bitcoin (BTC) Free
  • Low Cost  - 0.00015000 BTC
  • Fast      - 0.00030000 BTC
  • Immediate - 0.00050000 BTC
Ethereum (ETH) Free Immediate - 0.00044000 ETH
Litecoin (LTC) Free
  • Low Cost  - Free
  • Fast      - 0.00010000 LTC
  • Immediate - 0.00050000 LTC
Ripple (XRP) Free Immediate - 0.02000000 XRP
* Low cost and fast withdrawals are where possible sent at the same time as Immediate Withdrawals and so will usually be sent long before the maximum time to send.

Optional Services 

Solidi provides the best service in the industry through our completely automated system. When issues arise, we provide support by email and also we are one of the few companies to provide telephone support.

To ensure we can deliver the best pricing and support to all of our customers, we have made some of our optional services chargeable.

Service Fee Notes
Fixing Incorrect Reference (*) £ 5 Manually process a payment sent with incorrect/missing reference.
Process payment sent with wrong beneficary account name (*) £ 10 (£15) Liaise with originating bank/crypto exchange to have payment processed (or returned).
Process FIAT payment sent from third party £ 15 Correctly process payment sent from an account which is not in customers name - e.g. a friends account, parents account etc.
Process FPS Chargeback £ 100 Liaise with banks to handle FPS chargeback.
Amalgamate Duplicate Solidi Account (*) £ 15 Close and transfer balances of a duplicate account into a single Solidi account.
Return FIAT/Crypto Payment £ 15 (+ any crypto network fees) Return an incorrect payment to the origin account.
Return closed account balance £ 0 No charge to return to funding account
Return closed account balance
(different to funding account)
£ 30 Return balance of closed Solidi account to a different account (in customers name). Customer must provide proof that account is in their name.
Refund Purchase £ 15 + FX costs Process a refund for incorrect purchase.
Statement £ 0 Contact support to request a statement
Statement
(closed account)
£ 15 Contact support to request a statement
Please note that fees above are per incident. Services marked with an asterisk are not usually charged for on the first use. 99% of Solidi's customers use our system without needing support - we provide most support free of charge. A small set of customers do frequently require additional manual processing of their purchases and so we now charge for these additional "value add" services.
 
 

Risk warning

Investing in Crypto currencies (CryptoAssets) is a high risk activity and you should be prepared to lose all of the money you invest. Investing through a CryptoAsset businesses is not covered by the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS) is unlikely to be able to consider complaints related to a CryptoAsset firm.