0. The Important Bits
This section contains the parts of the terms and conditions which result in the greatest misunderstandings. You must read the whole terms and conditions but we would like to draw your attention to the following points.
0.1. You must supply your real name. Accounts created using fake names etc will be closed without warning. (Terms 6.2)
0.2. You must be over 18 to use Solidi. (Terms 6.4)
0.3. You must make payments from an account in your name. (Terms 6.5.3)
0.4. You must not create more than ONE account without seeking prior permission from Solidi Support. (Terms 6.3)
0.5. You must trade only with your own money. (Terms 6.6 and Terms 6.7)
0.6. You understand that CryptoAssets are highly risky investments and are not subject to protection under the Financial Services Compensation Scheme or within scope of the Financial Ombudsman Service (Trading 9.2).
Violation of the above terms will result in your account being suspended pending satisfactory ID verification and AML/KYC checks. In some cases accounts will be closed and details passed to the relevant authorities under the UK MLR2019 (si2019-1511) regulations.
1. About these Terms & Conditions
1.1. Solidi (the “website”) is an online service/platform owned and operated by Solidi Ltd.
1.2. The Platform enables Users to buy and sell Bitcoins and other crypto currencies.
1.3. These terms apply to use of any part for the Solidi Platform.
1.4. These terms should be read in conjunction with the following additional Terms / Policies as both will apply.
1.4.1. Privacy Policy
1.4.2. Trading Terms and Conditions
1.4.3. AML Policy
1.5. By using the Platform you are confirming that you are:
1.5.1. able to understand these terms and conditions.
1.5.2. accept these terms and conditions.
1.5.3. agree to abide by these terms and conditions.
1.5.4. are over the age of 18 (or older depending on the Age of Majority in your country)
1.6. We may make alterations to these term and conditions from time to time. We may notify you of key changes to these terms and conditions.
2. Definitions
2.1. In these Terms and Conditions the following Definitions are taken as:
“account” – means an account of a User which is created when the user registers with the platform.
“asset” means any item traded on the website. This would normally be a crypto currency, but is not limited to this.
“AML” means Anti Money Laundering. It is the process of detecting assets (including money) generated from the proceeds of criminal activity.
“Counterparty” means the User who take the opposite side to You in an executed Trade.
“Customer”, “your”, “you” means a User of the Platform (either registered or unregistered)
"CryptoAssets", “Crypto Currency”, “Digital Currency” means units of monetary value which are unique and unforgeable including (but not limited to) currencies such Bitcoin, Litecoin, Dogecoin.
"MLR's" means the UK Money Laundering Regulations 2017 (as ammended) including updates 2019, 2020, 2022, 2023 and all subsequent updates.
“off-exchange”, means that a currency is not held on Solidi systems. If any one currency of a currency pair is 'off-exchange' then generally settlement will be delayed until the currency has been paid to the seller.
“on-exchange”, means that a currency is held on Solidi systems. If both currencies of a currency pair are 'on-exchange' then generally settlement will be instant and automatic.
“Order” means an electronic order made by a User who wishes to trade an asset.
“Platform”, “Online Service” means the website (“solidi.co” and all subdomains), API, trading platform, mobile applications owned and operated by Solidi Ltd.
“settlement” means the exchange of an asset or money between two users to settle a debt resulting from a trade.
“Solidi”, “Solidi FX”, “we”, “us”, “our” are references to the trading name “Solidi” of Solidi Ltd a limited company incorporated in England & Wales (reg no 09411526) with registered address at 27 Old Gloucester Street, London, WC1N 3AX.
“trade” means an agreement between two users to exchange a quantity of an asset at a fixed price.
"Travel Rule" means the FATF Rule 16 as transposed into UK law under the MLR's Part 7A. This requires Solidi to confirm the originator and beneficary details (names) when sending or receiving cryptoassets from VASP's which are in a jurisdiction which implements the Travel Rule.
“user” means an individual or corporate entity who uses the platform and is bound by these Terms and Conditions.
“user content” means content generated by users of the Platform including (but not limited to) orders, prices, comments, settlements and any other information generated by a User or their interaction with the site.
"VASP" means Virtual Asset Service Provider and is a virtual asset / crypto exchange.
3. About “Solidi Ltd”
3.1. Solidi is the trading name of Solidi Ltd a limited company incorporated in England & Wales (reg no 09411526) with registered address at 27 Old Gloucester Street, London, WC1N 3AX
3.2. Solidi Ltd is registered with the Information Commisioners Office with registration number ZA142009.
3.3. Solidi Ltd is registered under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as a cryptoasset business, registration number 928852. Our full registration details can be found at https://register.fca.org.uk/s/firm?id=0014G00002WMo9MQAT.
3.3. Solidi Ltd operate the Platform which matches Users buy and sell Orders, generating Trades and Settlements.
4. Rights of Use
4.1. You have the right to use the Platform solely for the purpose of trading Crypto Currencies in accordance with our Trading Terms.
5. Intellectual Property
5.1. Unless otherwise stated, all copyright, design rights, trademarks, patent rights, database schema, database content, source code, compiled code and any other intellectual property belong to and vest in us or are licensed to us.
5.2. All third party trade names, trade marks, design rights are the property of their respective owners and no warranty or representation is made or implied in relation to them.
6. Restrictions and Obligations
6.1. You will not:
6.1.1. hack, crack, copy, modify, reverse engineer or create derivative works of this Platform or any part of it;
6.1.2. gain unauthorised access to any part of this Platform;
6.1.3. disclose your login credentials to any third party;
6.1.4. use identical login credentials as used on other platforms;
6.1.5. remove copyright, trademark or any other notices from this Platform;
6.1.6. create software which replicates the data or functionality in this Platform;
6.1.7. make any part of this website available to a third party;
6.1.8. use the Platform for any illegal or immoral purpose;
6.1.9. use the Platform in such a way as to adversely affect the Platform or the users of the platform including, but not limited to, spamming, marketing, excessive use and denial of service attacks.
6.1.10. attempt to do any of the above
6.2. You agree to supply your REAL NAME. You are not permitted to use aliases, fake names, aka's etc.
6.3. You agree to maintain only ONE account on Solidi unless otherwise agreed with Solidi Support in writing.
6.4. You are the older of:
6.4.1. 18 years of age or
6.4.2. Age of Majority your country of residence.
6.5. You will make payments in line with the following:
6.5.1. You will use the UK Faster Payments System, EU SEPA or SWIFT.
6.5.2. You will use a bank account in your name.
6.5.3. You will only use a single account to make payment unless you contact support with the details of any additional accounts.
6.6. You will not make payments on behalf of anyone else.
6.7. You will only trade with your own money. You agree there is no beneficial owner.
7. Identification and Verification, Customer Due Diligence, Know Your Customer and Source of Funds
7.1. Solidi is registered with the UK Financial Conduct Authority under the Money Laundering Reguations 2017 (as ammended) (MLR's)
7.2. You agree to provide suitable Indentification documents as and when requested inline with our tiered limits and fraud protection systems.
7.3. You ageee when requested to take part in our Identity Verification process including providing a suitable Indentity Verification video.
7.6. You agree when rquested to provide Solidi with evidence of the source of your funds (crypto / fiat) and/or the source of your wealth.
7.5. You acknowledge that even if your trading volumes / values etc have not changed, Solidi may still occasionally need to request further documentation and you agree to facilitate the provision of such without delay.
7.6. Specifically you acknowledge that access to Solidi at Tier 1 is only for a limited period and while an account remains in impecable standing. Where the operation of an account falls below this high bar, Solidi will require immediate Identity Verification and funds may be withheld until this process is complete.
8. Liability and Disclaimer
8.1. We provide and maintain the Platform on an "as is" and "as available" basis without any warranty or condition, whether express, implied or statutory.
8.2. We assume no liability or responsibility for any errors or omissions, delays, or failures in the Platform.
8.3. We do not verify or review any third party content (“User Content”) made available through the Platform.
8.4. Views expressed in User Content are those of the user and not those of Solidi Ltd.
9. Termination, Account Closure and Wind-Down
9.1. Without limiting any other rights available to us, we may suspend access to all or part of the Platform immediately where we reasonably consider this necessary for security, fraud prevention, financial crime, legal, regulatory or operational reasons, or where you are in material breach of these Terms.
9.2. We may terminate your account where:
9.2.1. you materially breach these Terms;
9.2.2. we reasonably consider that continuing to provide services to you would expose us to legal, regulatory, financial crime, fraud, security or other material risk;
9.2.3. we are required or requested to do so by a court, regulator, law enforcement agency or other competent authority; or
9.2.4. we cease, or intend to cease, providing some or all of the services offered through the Platform, including as part of a business wind-down, the surrender or cancellation of any registration or authorisation, or a change in the law or regulatory requirements applying to us.
Unless immediate termination is reasonably necessary or required by law or regulation, we will give you reasonable notice of termination.
9.3. Following suspension or termination we will take reasonable steps to cancel outstanding orders. You acknowledge that cancellation may not be possible where an order has already been executed or is in the process of execution. We will not be responsible for losses resulting solely from market movements occurring before cancellation can reasonably be completed.
9.4. Subject to Applicable Law and any restrictions under these Terms, following termination we will return assets held for you to a suitable external wallet, bank account or payment account nominated by you and accepted by us. We may require the destination to be verified and may require you to complete any identification, ownership, source-of-funds, Travel Rule or other compliance checks which we reasonably consider necessary.
9.5. Where an account is being closed because of transaction, payment, identity verification, fraud, financial crime, sanctions or other legal or regulatory concerns, we may:
9.5.1. restrict the return of fiat funds to an account previously used to fund your Solidi account, or another account which we have verified as being held in your name;
9.5.2. sell or convert assets where reasonably necessary to enable funds to be returned to that account; and
9.5.3. where the previously used account is no longer available, require verification of a replacement account and charge the applicable account-verification fee notified to you.
We may be unable to tell you the reason for any restriction where disclosure is prohibited or restricted by law.
9.6. Network, transaction, withdrawal and other applicable costs may be deducted from assets being returned to you. Where the value of an individual residual balance does not exceed the reasonable cost of transferring or disposing of it, we may apply that balance towards those costs and no transfer of that residual balance will be made.
9.7. Wind-down and residual cryptoassets
Where we cease or intend to cease providing cryptoasset services, including where we intend to surrender or cancel a registration or authorisation, we may require you to withdraw or transfer all cryptoassets held for you by a date specified in a notice to you.
9.7.1. We will give you reasonable notice of that date and instructions for providing a suitable destination wallet or other information necessary to return your assets, unless a shorter period is required by law or regulation.
9.7.2. If you have not, within 30 days of our notice or such longer period specified by us:
(a) provided a suitable destination for the return of your cryptoassets;
(b) completed any verification or compliance procedures reasonably required by us; or
(c) otherwise enabled us to return the cryptoassets to you,
you authorise us to take reasonable steps necessary to cease holding those cryptoassets for you as part of our wind-down.
Any action under clauses 9.7.3 or 9.7.4 will only be taken while we remain legally permitted to carry out any regulated or registered activity involved.
9.7.3. Fiat conversion and return
9.7.3.1. We may sell or convert the relevant cryptoassets into fiat currency at the market rate reasonably available to us at the time of execution. Applicable trading, network, withdrawal and other reasonable costs may be deducted from the proceeds.
9.7.3.2. Where we hold fiat proceeds following a sale under clause 9.7.3.1 and you have not provided a suitable account to which those proceeds can be paid, we may:
(a) retain the proceeds pending receipt of satisfactory payment instructions; or
(b) where appropriate, transfer the proceeds to an independent third party, including a solicitor, trustee or escrow provider, to hold for you,
in each case subject to Applicable Law. Reasonable third-party costs incurred as a result of your failure to provide suitable withdrawal or payment instructions may be deducted from the proceeds where permitted by law.
9.7.4. Transfer to an independently accessible wallet
Where no suitable fiat account is available, or where we reasonably consider it preferable to return the remaining value in cryptoassets, we may transfer the relevant cryptoassets to a newly created wallet established solely for you.
9.7.4.1. We may, where reasonably necessary to facilitate such transfer, convert the relevant cryptoassets into another cryptoasset, including a stablecoin, before transferring them to the newly created wallet. Any such conversion will be carried out at the market rate reasonably available to us at the time of execution and applicable trading, network and other reasonable costs may be deducted.
9.7.4.2. The private key, seed phrase or other recovery information necessary to access the newly created wallet will be recorded on physical or other appropriate offline media and placed into an opaque, tamper-evident security package.
9.7.4.3. Following confirmation that the relevant cryptoassets have been transferred to the newly created wallet, we will permanently delete or destroy any other copy of the private key, seed phrase or recovery information in our possession or control. We may retain the public wallet address and transaction records for regulatory, accounting, audit and evidential purposes.
9.7.4.4. Once we have completed the steps in clause 9.7.4.3, we will no longer have access to, or control over, the cryptoassets held at that wallet and will have no obligation to provide custody, administration or transaction services in respect of them.
9.7.4.5. Where the value of the cryptoassets to be transferred to the wallet is less than £1,000, we may send the sealed security package to your last known postal address using Royal Mail Special Delivery, or an equivalent tracked and insured delivery service which we reasonably consider appropriate.
Before transferring the cryptoassets to the wallet, we may deduct:
(a) an administration fee of £20; and
(b) the prevailing cost of the applicable Royal Mail Special Delivery or equivalent delivery service.
Where reasonably available, we will select a level of postal compensation or insurance appropriate to the value of the assets represented by the security package.
9.7.4.6. Where the value of the cryptoassets to be transferred to the wallet is £1,000 or more, or where we reasonably consider postal delivery inappropriate, we may deposit the sealed security package with an independent solicitor, legal firm or other appropriate secure document-storage provider for safekeeping and subsequent release to you.
Before transferring the cryptoassets to the wallet, we may deduct £100 from the assets as a contribution towards the administration, deposit and initial storage costs associated with placing the security package with that third party.
9.7.4.7. Any third party appointed under clause 9.7.4.6 will be instructed only to safeguard and release the sealed security package. It will not be instructed or authorised to open the package, access or use its contents, administer the cryptoassets, execute transactions or otherwise act in relation to the cryptoassets.
9.7.4.8. We will arrange for the security package to be stored by the third party for a minimum period of 12 months from the date on which it is deposited. You are responsible for contacting the third party and arranging collection or release of the package during that period.
We do not guarantee that the third party will continue to store the security package after the initial 12-month period and we will have no obligation to arrange, renew or pay for continued storage after that period.
If the security package remains unclaimed after the initial 12-month period, its continued storage, release, transfer or delivery will be subject to the third party's applicable terms and procedures and to Applicable Law. The third party may require you to pay additional storage, administration, identification, delivery or release costs directly to it.
Before releasing the security package, the third party may require you to attend in person and provide satisfactory evidence of your identity, including such identification documents and information as it reasonably requires to establish that you are the person entitled to receive the package.
You will be responsible for complying with the third party's reasonable identification and release procedures and for any costs arising after the initial storage period.
9.7.4.9. We will notify you, using the most recent contact details held for you, of the steps taken under this clause and, where applicable:
(a) that the security package has been sent to your last known postal address; or
(b) the identity and contact details of the third party holding the security package, the procedure for obtaining it and any identification requirements of which we are aware.
9.7.5. Once all cryptoassets held for you have been returned, transferred or sold in accordance with this clause, we will have no obligation to continue providing cryptoasset custody or other cryptoasset services to you.
9.8. Nothing in this clause requires us to transfer, sell, convert or otherwise deal with assets where doing so would be unlawful or would breach a court order, sanctions restriction, asset freeze or other legal or regulatory requirement. Where such a restriction applies, we may retain or otherwise deal with the affected assets as required or permitted by law.
10. Complaints
10.1. If you feel we have not met your expectations in any way, please let us know so that we can tackle the problem as quickly as possible. We have a three-step procedure to resolve your concerns.
10.1.1. Tell us about your complaint and how you feel it should be resolved by contacting us using any of the methods on the Contact Us page (http://www.solidi.co/contactus). We will endevour to resolve your complaint by the end of the third working day after you contact us. If we cannot do this then we will write or email you within five working days to tell you what we have done to resolve the problem or to acknowledge your complaint and let you know when to expect our full response.
10.1.2. Follow up with us and if needs be ask for the matter to be referred to a senior member of staff.
10.1.3. If you disagree with the decision we make then you may be able to refer your complaint to the Financial Ombudsman Service free of charge.
11. Governing Law and Dispute Resolution
11.1. These Terms & Conditions and the Solidi Platform are governed by the laws of England and Wales. All parties irrevocably agree that any dispute shall be settled under the exclusive jurisdiction of the English Courts and submitted to an English Court in Cambridge.
11.2. If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be removed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
11.3. Failure to enforce any part of these Terms and Conditions share not constitute a waiver of that or any other condition which may be enforce at any future juncture to it’s fullest extent.
v1.16 26 Sep 2026
1. Introduction
1.1. “Solidi” is the trading name of the crypto currency buying and selling service, provided at www.solidi.co and subdomains (hereafter referred to as the “Platform”) provided by Solidi Ltd (referred to as “we”, “us”).
1.2. We are committed to protecting your privacy when you use our Platform or communicate with us. This document describes how and when we collect, use and disclose your information.
1.3. This document should be read in conjunction with our Terms of Service. Definitions in the Terms of Service apply equally to this document. They are separated to create clarity.
1.4. For the purposes of the Data Protection Act 1998 (the Act), the Data Controller is Solidi Ltd of 27 Old Gloucester Street, London, WC1N 3AX. Our registration number is ZA142009
2. Personal information collected about Users
2.1. Basic Information: When registering as a User we will collect some of the following information: name, email, address, postcode, phone number, bank account details, crypto currency wallet details.
2.2. AML Information: Depending on your usage level and patterns we may also request you provide information so that we can meet our AML / KYC obligations. These details may include (but are not limited to) a proof of address and a proof of identity such as your passport and a utility bill.
2.3. Trading Information: When you create an Order, execute a Trade or perform a Settlement we will store appropriate details to perform this function including but not limited to date, time, IP address, quantity, price, counterparty, order type, execution type.
2.4. Security Information: For your protection, the security of the Platform and to improve the Platform we may collect IP addresses, information about your browser and host device through which you access the Platform, browsing habits, click locations.
2.5. Optional / Research Information: We may from time to time ask for your opinion via methods including but not limited to surveys, feedback forms.
3. Use of personal information
3.1. We use personal information for the following purposes:
3.1.1. to operate the Platform and grant You access to the Platform
3.1.2. to verify your Identity as required by AML legislation
3.1.3. to comply with relevant regulatory obligations
3.1.4. to detect fraud and other malicious activity
3.1.5. to test the platform based on the same or similar setup and usage habits of our Users.
3.1.6. to send out Newsletters, Surveys and other relevant targeted promotional material.
3.1.7. to publish anonymised trade information about the Platform including Trade flow.
3.1.8. to provide prices of the most recently executed trades.
3.2. Our Lawful Processing Condition(s) under General Data Protection Regulations (Article 6, Section 1) are:
3.2.1. Consent - the data subject has given consent to the processing of his or her personal data for one or more specific purposes
3.2.2. Performance of Contract - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
3.2.3. Compliance with Legal Obligation - processing is necessary for compliance with a legal obligation to which the data controller is subject
4. When might we disclose personal information?
4.1. Except when required by any applicable law or governmental, judicial or regulatory body we will not disclose your personal information to any third party, with the following exceptions:
4.1.1. To enable a Counterparty to Settle a Trade we will disclose Your payment information. You expressly allow this disclosure as part of the Privacy Policy and our Trade Terms and Conditions
4.1.2. To enable Solidi Ltd to instruct an appropriate third party to perform AML / KYC checks, including Identity Checks, we may disclose your Basic and AML Information.
4.1.3. To comply with Section 7A of the Money Laundering Regulations 2017 (as ammended), when sending(withdrawing) cryptoassets we are legally required to supply your name and unique public Solidi account number to the beneficary VASP located in a jurisdiction inscope for the Travel Rule.
4.1.4. To comply with Section 7A of the Money Laundering Regulations 2017 (as ammended), when receiving(depositing) cryptoassets we are legally required to confirm with the originator VASP (who you supplied your Solidi deposit address to) that the name they supply to us either matches your name or otherwise. We will not allow the originator to take multiple attempts at this.
4.1.5. To enable the prevention of fraud. In cases where fraud is suspected (such as when an account is in violation of our General Terms and Conditions and/or Trading Terms and Conditions) we may exchange information with third parties.
4.1.6. To enable sending of email / bulk information we may disclose your details to a third party.
4.1.7. To enable the operation of our helpdesk and ticketing system we may disclose your information to a third party.
5. Service Announcements, Newsletters and other communications
5.1. From time to time we may send out service announcements, newsletters and other communications.
5.2. It is a condition of using the platform that you receive and read Service Announcements.
5.3. Newsletters and Other Communications are optional, opt-in and can be unsubscribed from at any time.
6. Cookies
6.1. To operate the Platform we use Cookies for authenticating users, session tracking and maintaining information about the use of the platform.
6.2. The Platform is designed to work with Cookies enabled and may not work correctly with Cookies disabled.
7. Storage of Personal Information
7.1. All data is stored securely on our servers and encrypted before transmission.
7.2. Where appropriate, data is securely encrypted online and only decrypted offline e.g. AML Information
7.3. We only store data on servers which we require to make the platform function. e.g. AML Documentation is not stored online.
7.4. We may from time to time need to move your data onto systems outwith the EEA. When we do so, we will anonymise your data where appropriate.
8. Retention
8.1. We will only store your data as long as it is needed to perform our duties under the following legislation:
8.1.1. UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (as ammended) (https://www.legislation.gov.uk/uksi/2017/692/data.xht?view=snippet&wrap=true)
8.1.2. Money Laundering Regulations 2007 (SI 2007 No. 2157) (http://www.legislation.gov.uk/uksi/2007/2157/pdfs/uksi_20072157_en.pdf)
8.2. Specifically we are required to store your information for five years beginning from:
8.2.1. the date a business relationship ends
8.2.2. the date a transaction is completed
9. Your rights & Access to your Information
9.1. Your personal data is protected in the UK by the Data Protection Act 2018 (the UK's implementation of the General Data Protection Regulation (GDPR)). This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
9.2. The Data Protection Act 2018 gives you the right to access information held about you. In accordance with the Act you may request access to your data at any time. An initial access request will be processed with no charge. Repeated or regular requests may be subject to a reasonable administration fee. Please email [email protected] where we will be pleased to send you a Crypto Currency wallet address or Bank Details to make payment.
10. Changes to our Privacy Policy
10.1. From time to time we may make updates to this Privacy Policy. When this happens we will update this page and email your about the update.
11. Contact
11.1. If you have any questions, please do not hesitate to contact us at [email protected]
v1.08 20 Oct 2025
1. Introduction
1.1. “Solidi” is the trading name of a crypto currency trade matching service, provided at https://www.solidi.co and subdomains (hereafter referred to as the “Platform”) provided by Solidi Ltd (referred to as “we”, “us”).
1.2. We are committed to providing the best Crypto Currency Trading Platform. This document describes how our Trading Platform works, how we handle payments and the rules which apply to using the Trading Platform.
1.3. This document should be read in conjunction with our Terms of Service. Definitions in the Terms of Service apply equally to this document. They are separated to create clarity.
2. High Level Overview
2.1. “Solidi” is a Crypto Currency trading platform. It matches Orders made by Users of the Platform who wish to either Buy(Bid) or Sell(Ask) a Crypto Currency pair or other Asset.
2.2. “Solidi” provides a number of methods to send/receive payment for the Orders made on the platform as described in the 'Settlements' section
2.3. For payment methods other than "Balance", it is the responsibility of the users arrange for Settlement (payment) of the trade to take place in a mutually agreed manner (usually FPS or Credit Card).
2.4. “Solidi Ltd” is the counterparty in all trades.
3. Escrow (Discontinued)
4. Orders
4.1. Orders are
4.1.1. a User's intention to buy or sell a specific quantity of Crypto Currency.
4.1.2. legally binding once received by the Platform.
4.1.3. remain live on the Platform until filled or cancelled.
4.1.4. executed in real-time.
4.2. Order Payment Methods are the methods by which a customer settles a financial obligation arising from an order. The following methods are available depending on the customer account (ID verified, Address verified etc.):
4.2.1. "Solidi" - The customer is buying from Solidi. The customer sends payment to Solidi's bank account.
4.2.2. "Credit Card" - The customer is buying from Solidi. The customer makes payment via their credit or debit card.
4.2.3. "Open Banking" - The customer is buying from Solidi. The customer makes payment directly from their banking app.
4.2.4. "Balance" - The customer is buying from Solidi. The payment is completed by a balance the customer holds with Solidi.
4.2. Orders are submitted to the Platform where they will be matched with opposing Orders of the same price.
4.3. Orders remain on the Orderbook until they are matched against an opposing Order or until their User cancels them.
4.4. A User can cancel an Order, but they are still legally liable for any Trades created from that order until they receive a cancelled confirmation.
4.5. Users acknowledge that as a real-time platform, the status of a live Order displayed to the User is it’s status at the time the Platform generated the response (e.g. webpage) and may not be its current status (e.g. when attempting to cancel).
4.6. Users acknowledge that even if an Order appears to be unmatched / unfilled when they cancel it, in the time (typically milliseconds) it takes a cancel instruction to reach the Platform the Order may have matched / filed against an opposing Order, resulting in Trade Executions for which they will be legally liable.
5. Trades
5.1. Trades:
5.1.1. Are generated as a result of two opposing Orders matching. They deplete the remaining quantity on their respective parent orders.
5.1.2. Are not necessarily of the same quantity as the orders but will be for the same unit price / rate.
5.1.3. Are a legally binding contract between two Users to exchange a specific quantity of Crypto or Fiat Currency for a specific quantity of Crypto or Fiat Currency.
5.1.4. Cannot be cancelled.
5.1.5. Must be Settled (paid for) promptly, usually automatically (via balance) or generally within 2 hours (via FPS, credit card etc).
5.2. Users may get multiple trades per order although the platform is designed in such a way that only Advanced Traders and Market Makers should have to deal with this.
6. Settlements
6.1. Settlements are:
6.1.1. The process of indicating & tracking that a User has an obligation to make a payment towards a trade or group of trades.
6.1.2. Created for each trade or group of trades to show the current status of the payment for the trade(s).
6.1.3. Initially in an UNPAID state and will progress SENT, RECEIVED, COMPLETE.
6.1.4. Processed automatically by Solidi where possible (e.g. when a currency is on-exchange)
6.2. Settlement Methods are:
6.2.1. Financial instruments external to Solidi used to pay/receive payment for orders and deposit / withdraw funds from Solidi. The specific Settlement Method used is selected by the Customer/User when creating an order.
6.2.2. Settlement Methods can include:
6.2.2.1. UK Faster Payments (including payments initiated via Open banking)
6.2.2.2. Credit/Debit Card
6.2.2.3. Crypto currency
6.3. When a User sends a Payment for an Order/Trade/Settlement they mark it as Paid. This updates the Settlements status to SENT.
6.4. When a Counterparty User (or Solidi) receives a Payment for an Order/Trade/Settlement they mark it as Received. This updates the Settlements status to RECEIVED.
6.5. Any Escrowed Payments are settled last, automatically, by the Solidi Platform when all non-escrowed payments have been marked as Received.
6.6. Users must adhere to the time constraints imposed during settlement to ensure the smooth and efficient operation of the platform.
7. Incoming Payments (FIAT)
7.0. An incoming payment is a payment sent from a customer to Solidi to either:
7.0.1. pay for a pending Order.
7.0.2. make a prepayment (see Pre-Purchae Funds section)
7.1. A payment for an order is defined as 'on time' when it arrives in the correct bank account / processed by the credit card processor within 30 minutes from the point of order (or the customer clicks on 'I have Paid'). For a payment to be considered 'on time' it must arrive for the correct amount, with the correct reference and the correct sender name so that it will be recognised automatically by Solidi and processed 'on time'.
7.2. A payment for an order which is not 'on time' is considered as 'late'.
7.3. Late payments can be cause by, but not limited to:
7.3.1. Incorrect Reference
7.3.2. Incorrect Amount
7.3.3. Incorrect Sender Name
7.3.4. Sent as multiple payments
7.3.5. Arrived outside the max 30minutes payment window
7.3.6. Delayed by any intermediary including but not limited to:
7.3.6.1. The senders bank
7.3.6.2. An intermediary bank / telecoms / infrastructure provider
7.3.6.3. The receipient bank
7.4. Late payments for orders may not be accepted as payment towards a pending Order.
7.5. Payments not used towards the payment of an order will be credited as Pre-purchase funds (see below).
7.6. Multiple late payments may result in a standard fee (see FEES .6) being charged or the account being temporarily suspended or closed.
7.7. Refunded payments will be charge the bank charges applicable to the counterparty (not exceeding FEES .6) if they can be sent by Faster Payments. Any other method will may incur a standard fee (see FEES .6) plus the cost of sending the payment - e.g. if the payment is from an international bank account then the charge would be the Standard Fee plus the cost of the International Payment.
8. Outgoing Payments (FIAT)
8.0. An outgoing payment is a payment sent from Solidi to a customer.
8.1. Customers can choose whether to have the payment sent instantly or within 8 hours. This is the time period for the payment to be sent and does not guarantee the time within which a payment will be received although normally this will be instantly.
8.2. Solidi agrees to send payments on a 'best endeavour' basis and will not be in breach of contract should they exceed the stated time period.
8.3. For the avoidance of doubt, with outgoing payments (tied to a trade) the fluctuation of the price of the underlying asset has no bearing on the sell contract regardless of the period between trade execution and settlement sending or receipt.
8.4. Late Payment rules do not apply to Outgoing Payments as Solidi always complete outgoing payments.
8.5. Customers must ensure their payment details are correct - the sending party is not liable for mistakes made with payment details supplied by the customer.
8.6. Confirmation of Payee is not required to be used by Solidi.
8.7. Where Confirmation of Payee is available, Solidi will still send a payment, even with a negative result via Confirmation of Payee. It is entirely the responsibility of the customer to make sure their payment details are correct.
9. Pre-Purchase Funds
9.0. Tier 2 (and higher) verified accounts are able to send Fiat funds to Solidi for the pre-purchase of Crypto.
9.1. For simplicity, Solidi uses a single reference for sending funds to Solidi. When received, we will credit funds in the following maner:
9.1.1. Pay for any open orders (generally oldest order first).
9.1.2. Added to a pre-purchase balance.
9.2. Funds sent to Solidi are held with either:
9.2.1. Enumis Limited (reg 7441513), an Electronic Money Institution, regulated by the Financial Conduct Authority (FRN 900028).
9.2.2. SettleGo Solutions Limited (reg 09570221), trading as OpenPayd, an Electronic Money Institution, regulated by the Financial Conduct Authority (FRN 900483).
9.3. Customers acknowledge that these funds are not eMoney as defined by the Electronic Money Regulations 2011 and are not subject to the protection of the Financial Services Compensation Scheme (FSCS) or within scope of the jurisdiction of the Financial Ombudsman Service.
9.4. All funds held with OpenPayd/Enumis are held in segregated accounts that are available only for the purposes of holding Solidi's funds. This should ensure that if OpenPayd/Enumis ever become insolvent, Solidi's funds, including your GBP prepayment balance should be returned to us, on your behalf, in full (less any administrative costs applied by the insolvency practitioner), but it may take longer than funds covered under the FSCS.
9.5. Customer prepayment funds held with OpenPayd/Enumis are held in a segregated account (separate from Solidi funds) that is available only for the purposes of holding customer prepayments. This should ensure that if Solidi ever become insolvent your GBP prepayment balance should be returned to you in full (less any administrative costs applied by the insolvency practitioner), but it may take longer than funds covered under the FSCS.
9.6. All prepurchase funds must come from a bank account in your name.
9.7. Funds from bank accounts not in your name will be returned to the sender and a standard fee (see FEES .6) may be applied to your account.
9.8. Pre-Purchase funds with Solidi earn no interest.
9.9. Withdrawals must be to a bank account in your name.
9.9.1. We will generally only send funds to an account you have sent from.
9.9.2. To send funds to a new account (which you have not previously sent from) we will require to verify the account owner. We will attempt to do this via Confirmation of Payee if available.
9.9.3. In the absence of a successful Confirmation of Payee verification, we will request to see proof of account ownership usually via one of the following:
9.9.3.1. Send funds from the account.
9.9.3.2. Photograph of the bank card (including name, sortcode and account number)
9.9.3.3. Photograph of the full bank statement (including name, sortcode and account number) dated in the last 3 months.
9.10. Solidi may charge fees for deposits and withdrawals. Any fees charged will be clearly displayed at the point of depositing / withdrawing.
9.11. Frequent Deposits / Withdrawals
9.11.1. Frequent deposits are defined as deposits which are being made frequently and possibly also in conjunction with withdrawals with little / no 'buying' or 'selling' activity, possibly in the absence of Solidi charging for Deposit/Withdrawals.
9.11.2. If in our opinion your deposits / withdrawals are of a level which we find unsustainable we may start applying a charge equivalent to our banking fees & administrative time to your account to cover the costs of the deposits / withdrawals.
9.12. Spam Deposits / Withdrawals
9.12.1. Spam deposits / withdrawals are defined as deposits which in the opinion of Solidi have no useful purpose and were only conducted to increase the costs of Solidi.
9.12.2. Examples of spam deposits / withdrawals include but are in no way limited to:
9.12.2.1. Multiple small deposits made in a short period.
9.12.2.2. Deposits made from multiple accounts not in your name / missing a reference.
9.12.3. When Solidi detect spam deposits we may at our sole discretion raise a complaint with the sending bank.
9.12.3.1. In such circumstances the full cost of the banking fees associated with the deposits would be charged to the customer.
9.12.3.2. If the cost of the banking charges exceeds the customers balance then we will issue an invoice for the shortfall.
9.12.3.3. In all instances a charge set out in the FEES section will be levied to the account.
10. Crypto Deposits & Cold Storage
10.1. Deposits are amounts of crypto currency held by Solidi on behalf of its users.
10.2. All deposits are converted to a balance on receipt and held in our database as liability on Solidi Ltd for the same amount of deposited currency.
10.3. Deposits are held in cold storage for customer's security.
10.4. Solidi will process most withdrawals from the company owned hot wallet without requiring a specific withdrawal from cold storage.
10.5. Frequent Deposits
10.5.1. Frequent deposits are defined as deposits which are being made frequently and possibly also in conjunction with withdrawals with no 'buying' or 'selling' activity.
10.5.2. Deposits in Crypto Currency come with a cost which is normally covered by Solidi, but if in our opinion your deposits are of a level which we find unsustainable we may start applying a charge equivalent to the network fee to your account to cover the costs of the deposits.
10.6. Spam Deposits
10.6.1. Spam deposits are defined as deposits which in the opinion of Solidi have no useful purpose and were only conducted to increase the costs of Solidi.
10.6.2. Examples of spam deposits include but are in no way limited to:
10.6.2.1. Multiple small deposits made in a short period.
10.6.2.2. Transactions where multiple outputs are used to create multiple deposits to Solidi for no apparent reason.
10.6.3. When Solidi detect spam deposits we may at our sole discretion sweep the multiple small deposits into a single output using a standard priority transaction.
10.6.3.1. In such circumstances the cost of the transaction would be charged to the customer.
10.6.3.2. If the cost of such a transaction exceeds the deposited funds then the deposited funds would be forfeited.
10.6.3.3. In all instances a charge set out in the FEES section will be levied to the account.
10.7. Deposits must be performed in compliance with Part 7A of the UK MLR's (see separate section of terms below)
11. Crypto Withdrawals & Cold Storage
11.1. Withdrawals are amounts of crypto currency send by Solidi on the instruction of its customer.
11.2. Withdrawals are sent on a best endeavour basis in the time specified. This specified time is the time period for the withdrawal to be sent / broadcasted to the crypto network and does not guarantee the time within which the funds will be confirmed by the network or received by the recipient.
11.3. From time to time it may not be possible to send withdrawals within the timeframe specified. In such circumstances Solidi will hold no liability for any delay or loss incurred.
11.4. Examples of when withdrawals may be delayed includes, but are not limited to:
11.4.1. Security checks & compliance with money laundering regulations.
11.4.2. Hot wallet being restocked.
11.4.3. Incorrect address being supplied.
11.5. Solidi will process most withdrawals from the company owned hot wallet without requiring a specific withdrawal from cold storage.
11.6. Occasionally Solidi may have to withdraw funds from cold storage to process a withdrawal. This is done on a 'best endeavours' basis and places no guarantee on the withdrawal period.
11.7. Specifically the customer agrees that if they partake in an ICO/STO/IEO or some other form of investment (time sensitive or otherwise), Solidi will hold no responsibility for the timely delivery of funds to the recipient and that should they require delivery in a specific timeframe they must withdraw to their own wallet first.
11.8. Frequent Withdrawals
11.8.1. Frequent Withdrawals are defined as withdrawals which are being made frequently and possibly also in conjunction with deposits with no 'buying' or 'selling' activity.
11.8.2. Withdrawals in Crypto Currency come with a cost which can be covered by Solidi with our Free Withdrawal service, but if in our opinion your withdrawals are of a level which we find unsustainable we may start applying a charge equivalent to the network fee to your account to cover the costs of the withdrawals, even if you opt to use the Free Withdrawal service.
11.9. Spam Withdrawals
11.9.1. Spam Withdrawals are defined as withdrawals which in the opinions of Solidi have no useful purpose and were only conducted to increase the costs of Solidi.
11.9.2. Examples of spam withdrawals include but are in no way limited to:
11.9.2.1. Multiple small withdrawals made in a short period.
11.9.2.2. Withdrawals made to your own Solidi address.
11.9.2.3. Multiple withdrawals to the same address in a short period.
11.9.3. When Solidi detect spam withdrawals we may at our sole discretion refuse to process the withdrawals.
11.9.3.1. In such circumstances your account would be locked from withdrawal pending investigation.
11.9.3.2. Following completion of the investigation we may do one of the below. This is not an ordered list and account closer may be the outcome of a first investigation and no prior warnings.
11.9.3.2.1. Nothing, simply re-enable the account.
11.9.3.2.2. Issue a polite reminder regarding these terms.
11.9.3.2.3. Issue a final warning.
11.9.3.2.4. Close the account in question.
11.9.3.3. A charge set out in the FEES section may be levied to the account.
11.10. Withdraws must be performed in compliance with Part 7A of the UK MLR's (see separate section of terms below)
11.11. Customers can request withdraws are cancelled, however the cancellation is performed on a best endevour basis and Solidi cannot be held liable for withdraws performed, even if a cancellation has been requested.
12. Compliance with Part 7A of UK MLR's (aka Travel Rule compliance)
12.1. To comply with the UK MLR's and to protect you from fraud, we are required to collect details of the Originator / Beneficiary when we receive/send a deposit/withdraw to/from your wallet. These details include:
12.1.1. Full name of Originator/Beneficary
12.1.2. Where the originator/beneficary is a business then the address of the originator/beneficary's registered office, or, if different, or if there is none, its principal place of business
12.1.3. Details of the originator/beneficiary VASP (crypto exchange / wallet) and their jurisdiction or if the wallet is unhosted then sufficient proof (e.g. a screenshot)
12.2. We will verify these details with the originating / beneficary VASP prior to releaseing an incoming deposit or sending a withdraw. This may result in a delay while these details are verified if this cannot be performed automatically.
12.3. Without the details requested in (.1) above, we will not be able to process the deposit/withdraw to/from your account and in the case of a deposit we would need to return this to the originator.
12.4. Repeatedly supplying incorrect details (before releasing a deposit or sending a withdraw) may incur a support charge as outlined in the Fees section.
12.5. If the supplied details are later found to be incorrect (after releasing a deposit or sending a withdraw) this may result in your account being closed.
13. Fees
13.1. Buying and Selling crypto currency has no additional fee over the base price quoted on the website and any relevant bank fees.
13.2. Depositing Crypto Currency to Solidi may require the payment of a fee broadly calculated equivalent to the network fees payable when sending the crypto currency that was deposited as the time of the deposit. This is usually the cost of spending the UTXO (in Bitcoin, other currencies vary) generated by the deposit.
13.3. Withdrawing Crypto Currency from Solidi may require the payment of a fee broadly equivalent to the cost of the destination address used in the transaction plus the cost of the change address split by the total number of destination addresses in the transaction (this varies for each crypto currency).
13.4. Solidi may calculate fees outlined in points .2 and .3 above based on the average of the previous day / weeks fees, rounded to an appropriate number of decimal places for presentation (e.g. 0.001 rather than 0.00112919) to enable fees to be displayed to the user before a deposit or withdrawal takes place.
13.5. Solidi may from time to time offer fee free periods. Doing so does not invalidate our fee structure which may be re-introduced without notice.
13.6. Solidi may at its discretion charge a fee for the involvement of our support team to correct problems with orders. Such a fee will be levied at £30 per incident and is intended to discourage careless mistakes in orders to enable our support team to concentrate their time on productive tasks and is not intended as a profit making endeavour.
13.7. Optional Services - Solidi provides some optional services which are chargable. These services are completely optional and customers should not need to use them. A non exhaustive list is included below including current pricing:
13.7.1. Fixing Incorrect Reference - Manually process a payment sent with incorrect/missing reference. £5
13.7.2. Process payment sent with wrong beneficiary account name - Liaise with bank/VASP to have payment processed £10 (or if returned then £15).
13.7.3. Process FIAT payment sent from third party - Correctly process payment sent from an account which is not in customers name - e.g. a friends account, parents account etc. - £15
13.7.4. Process FPS Chargeback - Liaise with banks to handle FPS chargeback. £100 per chargeback received
13.7.5. Amalgamate Duplicate Solidi Account - Close and transfer balances of duplicate account into a single Solidi account. £ 15 per duplicate acount
13.7.6. Return FIAT/Crypto payment - Return an incorrect payment to the origin account. £ 15 (+ any crypto network fees)
13.7.7. Return closed account balance - No charge to return to funding FIAT account
13.7.8. Return closed account balance (different account to funding account) - Return balance of closed Solidi account to a different account (in customers name). Customer must provide proof that account is in their name. £30
13.7.9. Refund Purchase - Process a refund for incorrect purchase. £ 15 + FX costs
13.7.10. Statement - Contact support to request a statement - £ 0
13.7.11. Statement (closed account) - Contact support to request a statemen - £ 15
13.7. For a complete breakdown of our fees, please see https://www.solidi.co/fees
14. Blockchain Forks
14.0. The purpose of this section is to protect Solidi from the costs of supporting a blockchain fork.
14.1. All funds on Solidi are held as IOU's on the specific blockchain of deposited funds. An IOU for 1 BTC will result in the payment of 1 BTC at a future point.
14.2. Solidi has no obligation to support any currency resulting from a blockchain fork. Solidi's default position is that we will not support a currency resulting from a blockchain fork.
14.3. Solidi will endeavour, but is not obliged, to warn users of future blockchain forks including our position on such forks to give customers sufficient time to withdraw their funds.
14.4. Before, during and following a blockchain fork, Solidi may at its discretion, turn off withdrawals and deposits from some or all currencies. We will endeavour to provide warning of such events.
14.5. In the event Solidi decides to implement support there is no guarantee of the timeframe to implement such support.
14.6. Solidi may pass the costs of supporting a new blockchain onto the holders of funds on the new blockchain at the point of the fork. Fees will be applied at an exchange rate determined at the point the support is activated. In this event the costs shall not exceed 25% of the funds stored on the new blockchain or £20,000 (whichever is lower).
15. Chargebacks (UK FPS & Credit Card)
15.0. Chargebacks are a process where a User attempts to reverse a payment made to Solidi. Chargebacks are expensive to process both in terms of staff and third party costs. Solidi has a complaints process to deal with all disagreements which MUST be used prior to raising a chargeback.
15.1. Users agree not to use chargebacks without having completed Solidi's complaints process. The complaints process exists to resolve all disagreements fairly and impartially.
15.2. Users agree that should a chargeback be received by Solidi, without the complaints process being completed, that the User will pay all costs associated with the chargeback, including:
15.2.1. Bank Fees
15.2.2. Legal Fees
15.2.3. Staff Costs
15.2.4. Conseqential Losses
15.3. Chargebacks received without the dispute resolution process being completed will result in Solidi account closure and the users details being shared with third party fraud prevention services.
16. Disputes
16.1. Customers who have a complaint or dispute with Solidi should follow our complaints procedure (see our standard terms and conditions).
v1.18 20 Oct 2025