0. The Important Bits
This section contains the parts of the terms and conditions which result in the greatest misunderstandings. You must read the whole terms and conditions but we would like to draw your attention to the following points.
0.1. You must supply your real name. Accounts created using fake names etc will be closed without warning. (Terms 6.2)
0.2. You must be over 18 to use Solidi. (Terms 6.4)
0.3. You must make payments from an account in your name. (Terms 6.5.3)
0.4. You must not create more than ONE account without seeking prior permission from Solidi Support. (Terms 6.3)
0.5. You must trade only with your own money. (Terms 6.6 and Terms 6.7)
0.6. You understand that CryptoAssets are highly risky investments and are not subject to protection under the Financial Services Compensation Scheme or within scope of the Financial Ombudsman Service (Trading 9.2).
Violation of the above terms will result in your account being suspended pending satisfactory ID verification and AML/KYC checks. In some cases accounts will be closed and details passed to the relevant authorities under the UK MLR2019 (si2019-1511) regulations.
1. About these Terms & Conditions
1.1. Solidi (the “website”) is an online service/platform owned and operated by Solidi Ltd.
1.2. The Platform enables Users to buy and sell Bitcoins and other crypto currencies.
1.3. These terms apply to use of any part for the Solidi Platform.
1.4. These terms should be read in conjunction with the following additional Terms / Policies as both will apply.
1.4.1. Privacy Policy
1.4.2. Trading Terms and Conditions
1.4.3. AML Policy
1.5. By using the Platform you are confirming that you are:
1.5.1. able to understand these terms and conditions.
1.5.2. accept these terms and conditions.
1.5.3. agree to abide by these terms and conditions.
1.5.4. are over the age of 18 (or older depending on the Age of Majority in your country)
1.6. We may make alterations to these term and conditions from time to time. We may notify you of key changes to these terms and conditions.
2. Definitions
2.1. In these Terms and Conditions the following Definitions are taken as:
“account” – means an account of a User which is created when the user registers with the platform.
“asset” means any item traded on the website. This would normally be a crypto currency, but is not limited to this.
“AML” means Anti Money Laundering. It is the process of detecting assets (including money) generated from the proceeds of criminal activity.
“Counterparty” means the User who take the opposite side to You in an executed Trade.
“Customer”, “your”, “you” means a User of the Platform (either registered or unregistered)
"CryptoAssets", “Crypto Currency”, “Digital Currency” means units of monetary value which are unique and unforgeable including (but not limited to) currencies such Bitcoin, Litecoin, Dogecoin.
"MLR's" means the UK Money Laundering Regulations 2017 (as ammended) including updates 2019, 2020, 2022, 2023 and all subsequent updates.
“off-exchange”, means that a currency is not held on Solidi systems. If any one currency of a currency pair is 'off-exchange' then generally settlement will be delayed until the currency has been paid to the seller.
“on-exchange”, means that a currency is held on Solidi systems. If both currencies of a currency pair are 'on-exchange' then generally settlement will be instant and automatic.
“Order” means an electronic order made by a User who wishes to trade an asset.
“Platform”, “Online Service” means the website (“solidi.co” and all subdomains), API, trading platform, mobile applications owned and operated by Solidi Ltd.
“settlement” means the exchange of an asset or money between two users to settle a debt resulting from a trade.
“Solidi”, “Solidi FX”, “we”, “us”, “our” are references to the trading name “Solidi” of Solidi Ltd a limited company incorporated in England & Wales (reg no 09411526) with registered address at 27 Old Gloucester Street, London, WC1N 3AX.
“trade” means an agreement between two users to exchange a quantity of an asset at a fixed price.
"Travel Rule" means the FATF Rule 16 as transposed into UK law under the MLR's Part 7A. This requires Solidi to confirm the originator and beneficary details (names) when sending or receiving cryptoassets from VASP's which are in a jurisdiction which implements the Travel Rule.
“user” means an individual or corporate entity who uses the platform and is bound by these Terms and Conditions.
“user content” means content generated by users of the Platform including (but not limited to) orders, prices, comments, settlements and any other information generated by a User or their interaction with the site.
"VASP" means Virtual Asset Service Provider and is a virtual asset / crypto exchange.
3. About “Solidi Ltd”
3.1. Solidi is the trading name of Solidi Ltd a limited company incorporated in England & Wales (reg no 09411526) with registered address at 27 Old Gloucester Street, London, WC1N 3AX
3.2. Solidi Ltd is registered with the Information Commisioners Office with registration number ZA142009.
3.3. Solidi Ltd is registered under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as a cryptoasset business, registration number 928852. Our full registration details can be found at https://register.fca.org.uk/s/firm?id=0014G00002WMo9MQAT.
3.3. Solidi Ltd operate the Platform which matches Users buy and sell Orders, generating Trades and Settlements.
4. Rights of Use
4.1. You have the right to use the Platform solely for the purpose of trading Crypto Currencies in accordance with our Trading Terms.
5. Intellectual Property
5.1. Unless otherwise stated, all copyright, design rights, trademarks, patent rights, database schema, database content, source code, compiled code and any other intellectual property belong to and vest in us or are licensed to us.
5.2. All third party trade names, trade marks, design rights are the property of their respective owners and no warranty or representation is made or implied in relation to them.
6. Restrictions and Obligations
6.1. You will not:
6.1.1. hack, crack, copy, modify, reverse engineer or create derivative works of this Platform or any part of it;
6.1.2. gain unauthorised access to any part of this Platform;
6.1.3. disclose your login credentials to any third party;
6.1.4. use identical login credentials as used on other platforms;
6.1.5. remove copyright, trademark or any other notices from this Platform;
6.1.6. create software which replicates the data or functionality in this Platform;
6.1.7. make any part of this website available to a third party;
6.1.8. use the Platform for any illegal or immoral purpose;
6.1.9. use the Platform in such a way as to adversely affect the Platform or the users of the platform including, but not limited to, spamming, marketing, excessive use and denial of service attacks.
6.1.10. attempt to do any of the above
6.2. You agree to supply your REAL NAME. You are not permitted to use aliases, fake names, aka's etc.
6.3. You agree to maintain only ONE account on Solidi unless otherwise agreed with Solidi Support in writing.
6.4. You are the older of:
6.4.1. 18 years of age or
6.4.2. Age of Majority your country of residence.
6.5. You will make payments in line with the following:
6.5.1. You will use the UK Faster Payments System, EU SEPA or SWIFT.
6.5.2. You will use a bank account in your name.
6.5.3. You will only use a single account to make payment unless you contact support with the details of any additional accounts.
6.6. You will not make payments on behalf of anyone else.
6.7. You will only trade with your own money. You agree there is no beneficial owner.
7. Identification and Verification, Customer Due Diligence, Know Your Customer and Source of Funds
7.1. Solidi is registered with the UK Financial Conduct Authority under the Money Laundering Reguations 2017 (as ammended) (MLR's)
7.2. You agree to provide suitable Indentification documents as and when requested inline with our tiered limits and fraud protection systems.
7.3. You ageee when requested to take part in our Identity Verification process including providing a suitable Indentity Verification video.
7.6. You agree when rquested to provide Solidi with evidence of the source of your funds (crypto / fiat) and/or the source of your wealth.
7.5. You acknowledge that even if your trading volumes / values etc have not changed, Solidi may still occasionally need to request further documentation and you agree to facilitate the provision of such without delay.
7.6. Specifically you acknowledge that access to Solidi at Tier 1 is only for a limited period and while an account remains in impecable standing. Where the operation of an account falls below this high bar, Solidi will require immediate Identity Verification and funds may be withheld until this process is complete.
8. Liability and Disclaimer
8.1. We provide and maintain the Platform on an "as is" and "as available" basis without any warranty or condition, whether express, implied or statutory.
8.2. We assume no liability or responsibility for any errors or omissions, delays, or failures in the Platform.
8.3. We do not verify or review any third party content (“User Content”) made available through the Platform.
8.4. Views expressed in User Content are those of the user and not those of Solidi Ltd.
9. Termination, Account Closure and Wind-Down
9.1. Without limiting any other rights available to us, we may suspend access to all or part of the Platform immediately where we reasonably consider this necessary for security, fraud prevention, financial crime, legal, regulatory or operational reasons, or where you are in material breach of these Terms.
9.2. We may terminate your account where:
9.2.1. you materially breach these Terms;
9.2.2. we reasonably consider that continuing to provide services to you would expose us to legal, regulatory, financial crime, fraud, security or other material risk;
9.2.3. we are required or requested to do so by a court, regulator, law enforcement agency or other competent authority; or
9.2.4. we cease, or intend to cease, providing some or all of the services offered through the Platform, including as part of a business wind-down, the surrender or cancellation of any registration or authorisation, or a change in the law or regulatory requirements applying to us.
Unless immediate termination is reasonably necessary or required by law or regulation, we will give you reasonable notice of termination.
9.3. Following suspension or termination we will take reasonable steps to cancel outstanding orders. You acknowledge that cancellation may not be possible where an order has already been executed or is in the process of execution. We will not be responsible for losses resulting solely from market movements occurring before cancellation can reasonably be completed.
9.4. Subject to Applicable Law and any restrictions under these Terms, following termination we will return assets held for you to a suitable external wallet, bank account or payment account nominated by you and accepted by us. We may require the destination to be verified and may require you to complete any identification, ownership, source-of-funds, Travel Rule or other compliance checks which we reasonably consider necessary.
9.5. Where an account is being closed because of transaction, payment, identity verification, fraud, financial crime, sanctions or other legal or regulatory concerns, we may:
9.5.1. restrict the return of fiat funds to an account previously used to fund your Solidi account, or another account which we have verified as being held in your name;
9.5.2. sell or convert assets where reasonably necessary to enable funds to be returned to that account; and
9.5.3. where the previously used account is no longer available, require verification of a replacement account and charge the applicable account-verification fee notified to you.
We may be unable to tell you the reason for any restriction where disclosure is prohibited or restricted by law.
9.6. Network, transaction, withdrawal and other applicable costs may be deducted from assets being returned to you. Where the value of an individual residual balance does not exceed the reasonable cost of transferring or disposing of it, we may apply that balance towards those costs and no transfer of that residual balance will be made.
9.7. Wind-down and residual cryptoassets
Where we cease or intend to cease providing cryptoasset services, including where we intend to surrender or cancel a registration or authorisation, we may require you to withdraw or transfer all cryptoassets held for you by a date specified in a notice to you.
9.7.1. We will give you reasonable notice of that date and instructions for providing a suitable destination wallet or other information necessary to return your assets, unless a shorter period is required by law or regulation.
9.7.2. If you have not, within 30 days of our notice or such longer period specified by us:
(a) provided a suitable destination for the return of your cryptoassets;
(b) completed any verification or compliance procedures reasonably required by us; or
(c) otherwise enabled us to return the cryptoassets to you,
you authorise us to take reasonable steps necessary to cease holding those cryptoassets for you as part of our wind-down.
Any action under clauses 9.7.3 or 9.7.4 will only be taken while we remain legally permitted to carry out any regulated or registered activity involved.
9.7.3. Fiat conversion and return
9.7.3.1. We may sell or convert the relevant cryptoassets into fiat currency at the market rate reasonably available to us at the time of execution. Applicable trading, network, withdrawal and other reasonable costs may be deducted from the proceeds.
9.7.3.2. Where we hold fiat proceeds following a sale under clause 9.7.3.1 and you have not provided a suitable account to which those proceeds can be paid, we may:
(a) retain the proceeds pending receipt of satisfactory payment instructions; or
(b) where appropriate, transfer the proceeds to an independent third party, including a solicitor, trustee or escrow provider, to hold for you,
in each case subject to Applicable Law. Reasonable third-party costs incurred as a result of your failure to provide suitable withdrawal or payment instructions may be deducted from the proceeds where permitted by law.
9.7.4. Transfer to an independently accessible wallet
Where no suitable fiat account is available, or where we reasonably consider it preferable to return the remaining value in cryptoassets, we may transfer the relevant cryptoassets to a newly created wallet established solely for you.
9.7.4.1. We may, where reasonably necessary to facilitate such transfer, convert the relevant cryptoassets into another cryptoasset, including a stablecoin, before transferring them to the newly created wallet. Any such conversion will be carried out at the market rate reasonably available to us at the time of execution and applicable trading, network and other reasonable costs may be deducted.
9.7.4.2. The private key, seed phrase or other recovery information necessary to access the newly created wallet will be recorded on physical or other appropriate offline media and placed into an opaque, tamper-evident security package.
9.7.4.3. Following confirmation that the relevant cryptoassets have been transferred to the newly created wallet, we will permanently delete or destroy any other copy of the private key, seed phrase or recovery information in our possession or control. We may retain the public wallet address and transaction records for regulatory, accounting, audit and evidential purposes.
9.7.4.4. Once we have completed the steps in clause 9.7.4.3, we will no longer have access to, or control over, the cryptoassets held at that wallet and will have no obligation to provide custody, administration or transaction services in respect of them.
9.7.4.5. Where the value of the cryptoassets to be transferred to the wallet is less than £1,000, we may send the sealed security package to your last known postal address using Royal Mail Special Delivery, or an equivalent tracked and insured delivery service which we reasonably consider appropriate.
Before transferring the cryptoassets to the wallet, we may deduct:
(a) an administration fee of £20; and
(b) the prevailing cost of the applicable Royal Mail Special Delivery or equivalent delivery service.
Where reasonably available, we will select a level of postal compensation or insurance appropriate to the value of the assets represented by the security package.
9.7.4.6. Where the value of the cryptoassets to be transferred to the wallet is £1,000 or more, or where we reasonably consider postal delivery inappropriate, we may deposit the sealed security package with an independent solicitor, legal firm or other appropriate secure document-storage provider for safekeeping and subsequent release to you.
Before transferring the cryptoassets to the wallet, we may deduct £100 from the assets as a contribution towards the administration, deposit and initial storage costs associated with placing the security package with that third party.
9.7.4.7. Any third party appointed under clause 9.7.4.6 will be instructed only to safeguard and release the sealed security package. It will not be instructed or authorised to open the package, access or use its contents, administer the cryptoassets, execute transactions or otherwise act in relation to the cryptoassets.
9.7.4.8. We will arrange for the security package to be stored by the third party for a minimum period of 12 months from the date on which it is deposited. You are responsible for contacting the third party and arranging collection or release of the package during that period.
We do not guarantee that the third party will continue to store the security package after the initial 12-month period and we will have no obligation to arrange, renew or pay for continued storage after that period.
If the security package remains unclaimed after the initial 12-month period, its continued storage, release, transfer or delivery will be subject to the third party's applicable terms and procedures and to Applicable Law. The third party may require you to pay additional storage, administration, identification, delivery or release costs directly to it.
Before releasing the security package, the third party may require you to attend in person and provide satisfactory evidence of your identity, including such identification documents and information as it reasonably requires to establish that you are the person entitled to receive the package.
You will be responsible for complying with the third party's reasonable identification and release procedures and for any costs arising after the initial storage period.
9.7.4.9. We will notify you, using the most recent contact details held for you, of the steps taken under this clause and, where applicable:
(a) that the security package has been sent to your last known postal address; or
(b) the identity and contact details of the third party holding the security package, the procedure for obtaining it and any identification requirements of which we are aware.
9.7.5. Once all cryptoassets held for you have been returned, transferred or sold in accordance with this clause, we will have no obligation to continue providing cryptoasset custody or other cryptoasset services to you.
9.8. Nothing in this clause requires us to transfer, sell, convert or otherwise deal with assets where doing so would be unlawful or would breach a court order, sanctions restriction, asset freeze or other legal or regulatory requirement. Where such a restriction applies, we may retain or otherwise deal with the affected assets as required or permitted by law.
10. Complaints
10.1. If you feel we have not met your expectations in any way, please let us know so that we can tackle the problem as quickly as possible. We have a three-step procedure to resolve your concerns.
10.1.1. Tell us about your complaint and how you feel it should be resolved by contacting us using any of the methods on the Contact Us page (http://www.solidi.co/contactus). We will endevour to resolve your complaint by the end of the third working day after you contact us. If we cannot do this then we will write or email you within five working days to tell you what we have done to resolve the problem or to acknowledge your complaint and let you know when to expect our full response.
10.1.2. Follow up with us and if needs be ask for the matter to be referred to a senior member of staff.
10.1.3. If you disagree with the decision we make then you may be able to refer your complaint to the Financial Ombudsman Service free of charge.
11. Governing Law and Dispute Resolution
11.1. These Terms & Conditions and the Solidi Platform are governed by the laws of England and Wales. All parties irrevocably agree that any dispute shall be settled under the exclusive jurisdiction of the English Courts and submitted to an English Court in Cambridge.
11.2. If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be removed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
11.3. Failure to enforce any part of these Terms and Conditions share not constitute a waiver of that or any other condition which may be enforce at any future juncture to it’s fullest extent.
v1.16 26 Sep 2026