Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong.

Frequently Asked Questions

We want our customers to find getting into cryptocurrency as simple and straightforward as possible. Below is a list of our most frequently asked questions, however if you still have a question, comment or suggestion, please don't hesitate to get in touch.

Orders & Payments

Limits

Fees

Frequently Asked Questions

Orders & Payments

Limits

Fees

Withdraws

Deposits

AutoBuy

Crypto payments

Business Accounts

Frequently Asked Questions

How do I pay for my order?+

Which banks can I pay from?+

Can I cancel an order?+

My order has been cancelled, what has happened?+

I've sent my payment but my order was still cancelled?+

I've sent my payment with the wrong reference.+

What happens if Solidi doesn’t receive my payment?+

How does the limits system work?+

Why is my limit increasing slowly?+

Do you charge a transaction fee for withdrawals?+

I've sent some funds (BTC, Crypto, Fiat) to the wrong address - how do I get it back?+

Why does my Low Cost withdrawal take 8 hours to broadcast?+

When do you broadcast the Low Cost withdrawals? When will the next batch be sent?+

Why do I have to wait 2 hours for my High priority withdrawal?+

Ripple (XRP) - What is a destination tag? Do I need one?+

Ripple (XRP) - What is the minimum withdraw size? How do I activate an XRP address?+

I've received an email to say my withdrawal is "Pending". What's happened?+

Why has my deposit not appeared in my account? I got an email saying my deposit was received but unconfirmed.+

Why does my Bitcoin/crypto deposit have no confirms?+

What is the 'deposit charge' for GBP deposits?+

Ripple (XRP) - Do I need a destination tag to deposit Ripple?+

I've sent Ripple to Solidi without a destination tag, is it lost?+

What are the fees for AutoBuy?+

Are there limits to how much I can AutoBuy?+

How many different cryptocurrencies can I purchase in a single transaction?+

When can I use AutoBuy? Does it only work during business hours?+

There are no setup instructions for my bank. Will it work?+

Can I withdraw cryptocurrency I AutoBuy?+

Who are crypto payments for?+

Do we need engineering time before we can talk?+

How does acceptance and settlement work?+

How do we reconcile payments?+

Is Solidi a UK-regulated counterparty?+

What support do we get after go-live?+

How do we get started?+

What type of business can open a business account?+

What documents are required to open a business account?+

How long does it take to open a business account?+

What jurisdictions do you operate in?+

What documents do we need to open a business account?+

Who has to be verified — directors, owners, or people who will use the account?+

Can a newly incorporated company open an account?+

Can more than one person use the account, and can we set who can approve payments?+

Are there industries or activities you will not onboard?+

How are business assets held, and what happens to them if something goes wrong?+